Other office workers are not having this issue so it is isolated between this particular system and this particular printer.

Disabled (Windows) firewall completely.Īll of this has been done from the laptop with the problem.

Verified (Windows) firewall was not blocking.Reinstalled the HP software (both a quick-n-dirty reinstall and a full 'go through the registry and pick every last bit of crap out' clean install).The HP printer management software shows correct ink levels and information (so it's obviously finding the printer)īut the HP scan will not connect to the printer and just errors saying it cannot find it.I can access the printers web interface.

I can scan from the printer using Windows Fax and Scan (more on why this is not a solution later).If I remove the printer and use the Windows 'Add Printer' wizard I can re-install it without issue.I can see the printer when scanning the network.I can ping the printer (both by IP and hostname).

I'll keep this short by providing just the highlights: So I remote in and find that they're using the 'HP Scan' application to do the scanning and the application wasn't seeing the printer on the network (printer is connected to network wirelessly). One of the office workers who uses the printer called me up saying they were having issues with scanning. Hi all, bit of an odd one here so I thought I'd check with ya'll to see if anyone here is come across this.Ĭlient has an OfficeJet 8725 which is an older(ish) HP inkjet printer.

Hp scan and printer